Six Steps to Service Level Management Success
1. Assessing willingness and readiness
2. Implementing monitoring tools
3. Raising awareness and interest in the process
4. Running pilot projects
5. Expanding visibility through service/support metrics, and
6. Using SLM metrics to drive predictive planning and IT automation
Showing posts with label SLA success. Show all posts
Showing posts with label SLA success. Show all posts
Thursday, May 22, 2008
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