Why should a Tech Manager/Director have P&L responsibility?

I have been there, based on my previous experiences.

The gross profit margin is to be looked at when a project is planned, right from the RFP days.

 

The best results can be achieved by doing an optimal loading.

Hence as a Unit Head, the Director Software, will have a mandate to deliver the best in the P&L mode.

This is one of the topic stressed by PMI as Cost Management.

My Ideal Team Structure

The Pyramind is what I would recommend. Somewhat Ideal - in a sense that it captures, what I have managed (350 to 600 resources).

CTO / VP / Operations Head	1
Senior Technical Managers/Architect/Quality Managers	7
Development Managers/Leads/Quality Leads	15
Development/Quality/Testing Engineers	90
Junior Developers/Testers	45
Misc (Web Projects)
Multimedia Specialists	50
Content Writers	25
Internet Marketing/SEO specialists	50
Support Functions
System Support	12
Technical Support/Night Sales	55
Org wide /Onsite/Client locations
VP Engineering	1
Product Managers/Directors	10
Sales/Marketing Managers	15
CRM Specialists	10
Onsite Developers	15

Skills to do Proper Project Management

Organization (Strategic and tactical solutions)

Clear Process (Gap Analysis, Risk Management, Project Management and Due Diligence)

Amazing Follow Up Skills (planning, budgeting and budgetary control)

Patience (mentoring, motivating)

Customer Service Skills (Attitude is a great plus but in reality the job needs to get done.)

Should have worked with programmers and administrators before or been one (PMP certification helps!)

* if you are more technically inclined - you will grow to be a CTO *

Six Steps to Service Level Management Success

Six Steps to Service Level Management Success
1. Assessing willingness and readiness
2. Implementing monitoring tools
3. Raising awareness and interest in the process
4. Running pilot projects
5. Expanding visibility through service/support metrics, and
6. Using SLM metrics to drive predictive planning and IT automation

A new site!

I am not promoting this site, but had tons of information.

http://www.pmtests.com/